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BEGIN:VEVENT
DTSTART:20210421T123000Z
DTEND:20210421T133000Z
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SUMMARY:Outstanding Customer Service Webinar
DESCRIPTION:Dale Carnegie: Outstanding Customer Service\n\n \n\nAt this seminar you will learn:\n\nIn this interactive\, one-hour webinar\, you will be given a simple yet effective eight-step process for resolving complaints\, as well as some key guidelines to follow in dealing with challenging customers. You will also learn the five approaches to engage customers and build loyalty\, and a useful process for gaining customer referrals without being pushy or aggressive. \n\n \n\nCompletion of this module will empower participants to:\n\n  Use principles to maintain professionalism and strengthen customer relationships\n\n  Leverage five approaches to engage customers and build loyalty\n\n  Follow a consistent process to efficiently resolve customer complaints\n\n  Retain current and attract new customers by requesting referrals\n\n  Use the six rules for disagreeing agreeably\n\n  Apply a formula for contributing ideas and disagreeing in an agreeable way\n\n \n\n*Once you have registered\, you will be sent a participation link to enter the webinar.
X-ALT-DESC;FMTTYPE=text/html:<span style="font-family:times new roman\;"><span style="font-weight:bold\;language:en-US\;"><span style="color:#003380\;"><span style="font-size:28.0pt\;">Dale Carnegie: Outstanding Customer Service</span></span></span><br />\n&nbsp\;<br />\n<span style="font-weight:bold\;language:en-US\;"><span style="color:black\;"><span style="font-size:14.0pt\;">At this seminar you will learn:</span></span></span><br />\n<span style="color:black\;">In this interactive\, one-hour webinar\, you will be given a simple yet effective eight-step process for resolving complaints\, as well as some key guidelines to follow in dealing with challenging customers. You will also learn the five approaches to engage customers and build loyalty\, and a useful process for gaining customer referrals without being pushy or aggressive. </span><br />\n&nbsp\;<br />\n<span style="font-weight:bold\;language:en-US\;"><span style="color:black\;">Completion of this module will empower participants to:</span></span><br />\n<span style="direction:ltr\;unicode-bidi:embed\;language:x-none\;"><span style="color:black\;"><span style="font-size:10.0pt\;">&middot\;</span></span></span>&nbsp\;<span style="color:black\;">Use principles to maintain professionalism and strengthen customer relationships</span><br />\n<span style="direction:ltr\;unicode-bidi:embed\;language:x-none\;"><span style="color:black\;"><span style="font-size:10.0pt\;">&middot\;</span></span></span>&nbsp\;<span style="color:black\;">Leverage five approaches to engage customers and build loyalty</span><br />\n<span style="direction:ltr\;unicode-bidi:embed\;language:x-none\;"><span style="color:black\;"><span style="font-size:10.0pt\;">&middot\;</span></span></span>&nbsp\;<span style="color:black\;">Follow a consistent process to efficiently resolve customer complaints</span><br />\n<span style="direction:ltr\;unicode-bidi:embed\;language:x-none\;"><span style="color:black\;"><span style="font-size:10.0pt\;">&middot\;</span></span></span>&nbsp\;<span style="color:black\;">Retain current and attract new customers by requesting referrals</span><br />\n<span style="direction:ltr\;unicode-bidi:embed\;language:x-none\;"><span style="color:black\;"><span style="font-size:10.0pt\;">&middot\;</span></span></span>&nbsp\;<span style="color:black\;">Use the six rules for disagreeing agreeably</span><br />\n<span style="direction:ltr\;unicode-bidi:embed\;language:x-none\;"><span style="color:black\;"><span style="font-size:10.0pt\;">&middot\;</span></span></span>&nbsp\;Apply a formula for contributing ideas and disagreeing in an agreeable way<br />\n&nbsp\;</span><br />\n<span style="font-weight:bold\;language:en-US\;"><span style="font-family:bodoni mt\;"><span style="font-size:14.0pt\;"><span style="font-family:times new roman\;">*Once you have registered\, you will be sent a participation link to enter the webinar.</span> </span></span></span><br />\n&nbsp\;
LOCATION:Webex Webinar
UID:e.2132.539
SEQUENCE:3
DTSTAMP:20260423T123004Z
URL:https://business.huntingdonchamber.com/events/details/outstanding-customer-service-webinar-539
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